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#1 Posted at 2016-09-30 12:51        
     
BISim is a world leader in providing simulation technologies and integrated training solutions for military and civilian organizations around the globe. With origins in the gaming industry. We have successfully exploited game-based technology with stunning visuals and applied this to a range of breakthrough, military-specific simulation products. With clients in dozens of countries, and development studios in Australia, the Czech Republic, United States and United Kingdom, BISim maintains a truly global focus.

In Support we are always entertaining resumes for any potential opening we may have in the future. If you are interested please send your english Resume at pierre.rinck@bisimulations.com
Note that will require to work at the Prague office in Czech Republic.


Job Title: Technical Support Specialist

Position Description:

Manage and provide client support and resolution to Military customers as well as members of the VBS3 community. Identify and advise in technical support areas ranging from operational issues in client configurations and remote diagnostics to custom scripting, modeling, and terrain creation. Maintain complete and accurate record of communications, transactions, system changes, client feedback and domestic supply inventory. Create and maintain frequent business reporting in various languages.

Key Areas of Responsibility:

Onsite and remote support and troubleshooting for tier level 1 and level 2 customer support technical issues
Install, configure, and troubleshoot company software
Provide account representative services, as requested
Identify and correct or advise, on issues with software and hardware configurations
Implement new departmental processes and procedures
Test and package new software prior to release to customers
Provide assistance and training to other members of support department, as requested
Provide technical assistance to internal customers, as requested
Create and review technical documentation for internal and external customers
Work on special projects as requested

Objectives:

Maintain high levels of customer satisfaction
Provide responses to all customer enquiries within the given SLA timescale
Provide a positive experience for any customer interaction with the company
Follow defined customer support procedures and policies
Assist customers with various projects

Skills:

Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Able to work independently and efficiently to meet deadlines
Able to promptly and professionally answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Experience with hardware and software issues
Knowledge of data analysis fundamentals

Education & Experience Required:

· Bachelor’s Degree in Computer Science or equivalent
· Advanced knowledge of SQL, Excel and Google Sheets
· Advanced ArmA/VBS scripting

Recommended:

· Advanced terrain creation
· Advanced model creation
· C++ programming experience
· Ticketing System Administration experience
· Experience in NetSuite and Jira
· Experience in defense simulation industry or game development
· Bilingual candidates prefered (Dutch, Swedish)

Additional Attributes:


Computer Skills:

· Operating System administration and troubleshooting
· Networking fundamentals and troubleshooting
· Hardware installation and troubleshooting
· Software installation and troubleshooting

Language Skills:


· Proficient in English both spoken and written
. Proficient Dutch or Swedish both spoken and written would be a Bonus
· Ability to read and analyze technical procedures
· Ability to write reports, business correspondence, and procedure manuals
· Ability to effectively present information and respond to questions from customers

Reasoning Ability:

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Other:

· Self motivated, requiring minimum supervision for completing tasks